{"id":11862,"date":"2020-07-18T19:13:03","date_gmt":"2020-07-18T16:13:03","guid":{"rendered":"https:\/\/www.holfinasig.ro\/?page_id=11862"},"modified":"2021-04-22T23:03:08","modified_gmt":"2021-04-22T20:03:08","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/www.holfinfilantropica.ro\/en\/complaints-policy\/","title":{"rendered":"Complaints Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1607022616196{padding-bottom: 50px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<p>Holfin Filantropica Association team is constantly concerned about the satisfaction of our donors and partners regarding our charity activities.<\/p>\n<p>For us, your experience is very important and, by sharing it with us, you contribute to the improvement of our charity programs.<\/p>\n<p>Each complaint helps us to have a better approach towards donors, partners and beneficiaries, so that your experience with Holfin Filantropica Association is in line with your expectations.<\/p>\n<p>How we manage your request:<\/p>\n<ul>\n<li>We will take over the message sent as soon as possible<\/li>\n<li>Upon receipt of your message, you will receive from our side an acknowledgment of receipt<\/li>\n<li>We will make every effort to respond within 15 working days<\/li>\n<li>In case the settlement of your complaint requires several investigations and we cannot honor it within 15 working days, we will inform you regarding the status of your request<\/li>\n<li>In case of complex complaints, which involve an extended term of resolution, every 15 working days we will inform you on the stage in which your complaint is.<\/li>\n<\/ul>\n<p>You can contact us by:<\/p>\n<p>T: +40 314 056 564<\/p>\n<p>E: <a href=\"mailto:office@holfinfilantropica.ro\">office@holfinfilantropica.ro<\/a><\/p>\n<p>Mail: Holfin Filantropica Association, 9-9A Dimitrie Pompeiu, Iride Business Park, 24 Building, 2<sup>nd<\/sup> floor, District 2, Bucharest, postal code 020335<\/p>\n<p>Website: filling in the form from \u201cComplaints\u201d<\/p>\n<p>Please send us your contact details and your preferred method of communication so that we can answer you as soon as possible.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1607022616196{padding-bottom: 50px !important;}&#8221;][vc_column][vc_column_text] Holfin Filantropica Association team is constantly concerned about the satisfaction of our donors and partners regarding our charity activities. For us, your experience is very important and, by sharing it with us, you contribute to the improvement of our charity programs. Each complaint helps us to have a better approach towards&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-despre.php","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-11862","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints Policy - Holfin Filantropica<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.holfinfilantropica.ro\/en\/complaints-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Policy - Holfin Filantropica\" \/>\n<meta property=\"og:description\" content=\"[vc_row css=&#8221;.vc_custom_1607022616196{padding-bottom: 50px !important;}&#8221;][vc_column][vc_column_text] Holfin Filantropica Association team is constantly concerned about the satisfaction of our donors and partners regarding our charity activities. 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